سياسة الاستبدال والاسترجاع

Return and Exchange Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return any product in the invoice within 3 days of work and to exchange within 5 days of work, and he is not entitled to exchange or return the product after the specified period. The consumer is not entitled to exchange or return if the product was manufactured based on the consumer's request or according to specifications he specified, except for products with a defect or that violated the specifications set by the consumer. To exchange or return the product, it must be in good condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging or returning to ensure its safety, and the consumer bears the shipping cost if he wants to exchange or return the product. In international exchange and return, the consumer bears all shipping costs and delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated. Receiving the shipment from the shipping company or delivery agent is considered an acknowledgment from the customer that the shipment is intact and in good condition and has not been opened before receipt. Returns and exchanges include all items except electrical parts unless there is a manufacturing defect in the product. For electrical parts, if a manufacturing defect is found, they must be free of scratches or signs of use, and the original box with all accessories must be brought. A report from the authorized maintenance agent may be required before the exchange. What are the cases in which I cannot return? When submitting a return request after the specified time, which is 3 days from the date of receipt. When the product has been used or opened, or if it is damaged. When the packaging of the product is damaged. Return and exchange do not include electrical parts. Sadeem Store reserves the right to cancel the order for any of the following reasons: rejection / non-acceptance of the electronic payment, if the delivery address provided by the customer is incorrect or contact information is wrong, or if the customer cannot be reached, or if the product is not available at the moment or the stock has run out.